Support

For support requests, questions, or feedback, email support@canacia.com.

We aim to respond within 2 business days. Please include your app version and device information when reporting issues.

Canacia availability is shown through the App Store and Google Play links on the website when a listing is available for your device and region.

Availability may be limited to selected jurisdictions, and cannabis-sensitive guidance remains subject to in-app 18+ and jurisdiction confirmation. Store availability is not legal advice and does not mean your intended cultivation activity is lawful.

The app and website are available in 7 languages: English, German, Turkish, Spanish, Czech, Polish, and Serbian.

Support inquiries can be submitted in any of these languages.

Use the homepage store links to check release availability. If a store link is not yet active, the website will show a not-available state instead of a broken link.

If you previously submitted pre-release interest, we may use that contact information for launch or rollout communications as described in the Privacy Policy.

Do I need an account? No. The app works in guest mode without an account. An account is only needed for cloud sync.

How do I delete my account? Use the delete account option in the app's account and privacy settings, or email support@canacia.com. See the Account Deletion page for details.

Is my data stored on my device? Yes. Canacia is local-first. Data stays on your device unless you enable cloud sync.

What does Rasta do? Rasta is the diagnostic system that evaluates your case photos alongside grow context to identify probable stress causes and generate follow-up plans.

Privacy Policy — how we handle your data.

Terms of Service — terms of use for the website and app.

Account Deletion — how to delete your account and data.